FAQ

* What does "second-hand clothing" mean?
* Second-hand clothing refers to pre-owned garments that have been previously owned and used by someone else. These items are sourced, carefully inspected, and made available for sale in our store.

* Are the second-hand clothes in good condition?
* Yes, we strive to provide high-quality second-hand clothing that is in good condition. Before listing any item for sale, we carefully inspect it for any damage, wear, or defects. We aim to accurately describe the condition of each item in its product listing, including any notable imperfections.

* How do you source your second-hand clothing?
* We source our second-hand clothing from various channels, including individuals, consignment stores, and other reputable suppliers. We carefully select garments that meet our quality standards and align with our brand ethos.

* Can I return or exchange items I purchased?
* As a policy, we do not accept returns or offer refunds on second-hand clothing. We encourage customers to review product descriptions, sizes, and images thoroughly before making a purchase. If you have any questions or concerns about an item, please reach out to our customer support team before completing your purchase.

* What if an item doesn't fit me?
* We understand that finding the perfect fit can be challenging, especially with second-hand clothing. To help you make an informed decision, we provide detailed measurements and size information for each item. We recommend comparing these measurements with your own to ensure a good fit. If you have any specific sizing questions, feel free to contact our customer support team before making a purchase.

* How do I care for second-hand clothing?
* Proper care for second-hand clothing is similar to caring for new garments. We recommend following the care instructions provided on the garment's label. If specific care instructions are not available, you can generally follow industry-standard practices for the fabric type. Washing, drying, and ironing guidelines may vary, so it's essential to check and follow the instructions to maintain the garment's quality.

* Do you offer any warranties on second-hand clothing?
* Since our products are pre-owned and already in use, we do not offer warranties. We provide accurate descriptions and images of each item's condition to ensure transparency. If you encounter any issues with your purchase, please reach out to our customer support team, and we will assist you to the best of our abilities.

 

* Can I sell my own second-hand clothing to your store?
* Sure! You can do it, it would be a pleasure to receive all your clothes in our store, keep in mind that we will analyze each item carefully, and once approved you can send it to us. When it arrives, we'll double check the status of the clothing, post it on our website or event, and once someone buys it, you'll get paid! If you need more information, consult the “consignment” module.

-If you have any other questions or concerns not addressed in this FAQ, please feel free to contact our customer support team. We're here to assist you!